ORVENIKA / CUSTOMER GUIDE
Effective date: October 20, 2026. Orvenika is operated by Guangzhou Qianyan Trading Co., Ltd.. By using the store or placing an order, you agree to these terms to the extent permitted by applicable law.
Using this store
Provide accurate information, protect your account and use the website lawfully. Do not interfere with site security, misuse forms or infringe another person's rights. Purchases should be made by a person with legal capacity to contract.
Products and illustrations
Read the listing before ordering. Generated images illustrate basket design and styling, and may differ from the delivered item. They do not establish unlisted dimensions, materials, capacity, certifications or accessories. Fruit and scene props are excluded unless expressly stated. Contact us about details essential to your decision.
Prices and payment
Prices are in USD. Applicable shipping and taxes are shown during checkout. Payment options are those offered at checkout; a displayed icon alone is not a guarantee that a method is available for every order. We may correct a clear pricing or listing error, informing you of a material change and offering the choices required by law.
Orders and acceptance
Order receipt confirms that a request has been received. We may need to check payment, address information, stock allocation or an apparent error before fulfilling it. If we cannot fulfil an order, we will contact you and arrange any refund due. We do not exclude rights arising from a binding contract under applicable law.
Changes, delivery and returns
Read our Shipping Policy and Return Policy, which form part of the order information. Standard planning is 5-10 business days preparation plus 10-15 business days transport. Cancellation and address-change requests depend on the stage reached. Mandatory consumer rights take priority over conflicting policy wording.
Safe and appropriate use
Inspect a basket before each use and carry only a comfortable load. Do not use it as climbing equipment, a seat, a child carrier or protective equipment. Keep it away from fire and follow supplied instructions. No unlisted food-contact or load certification is claimed.
Intellectual property and third parties
Store branding and content are protected by applicable intellectual-property law. External links and third-party services are governed by their own terms; a link does not imply control or endorsement. Shopify hosts the store and payment providers process transactions.
Privacy and communications
Our Privacy Policy describes personal-information handling. Contact service@orvenika.com for service questions; do not send card details or passwords. Marketing choices can be changed through the available unsubscribe and privacy channels.
Responsibility and service availability
We aim to provide accurate information and a functioning website but cannot guarantee uninterrupted access. Any limitation of responsibility applies only to the extent permitted by law and does not exclude liability, warranties or remedies that cannot lawfully be excluded.
Governing law and disputes
These terms are governed by the laws of the People's Republic of China, subject to mandatory consumer protections applicable in your place of residence. Disputes may be brought before the competent court at the company's location, without removing any mandatory jurisdiction rights available to consumers. Please contact us first so we can try to resolve a concern.
Updates and severability
We may update these terms for future use and orders. The version applicable when you place your order governs that purchase, subject to mandatory law. If a provision is unenforceable, the remaining provisions continue to apply where permitted.