30-day request window
Email service@orvenika.com within 30 days of receiving your order to request a return. Include your order number, the item and reason, and photographs if relevant. Contact us before sending anything back.
Eligibility
Items should be unused and in their original condition, with packaging and included components where reasonably available. Because these products are used around personal care items, please contact us about any item that has been used. Statutory rights for defective or misdescribed goods remain unaffected.
Return process and address
Wait for our return instructions and reference. The company return address is Room 1711, Zone B, No. 31 Yunshan Avenue, Huadu District, Guangzhou City, Guangdong Province, China. Pack the item securely and retain proof of posting.
Return shipping costs
For personal preference returns, the buyer pays return postage. For damaged, defective or incorrect items, contact us first so we can assess the issue and provide an appropriate resolution and postage instructions.
Inspection and refunds
We inspect returned items and process approved refunds within 10 business days after receipt. Refunds go to the original payment method. Your bank or payment provider may require additional time to post the funds.
Exchanges and cancellations
Contact us to discuss an exchange; availability is not guaranteed. For cancellations or address changes, contact us promptly before dispatch. If an order cannot be stopped, the return process may apply.
Your legal rights
This policy does not restrict mandatory consumer rights that apply in your location. Contact us if an issue is not resolved.