Updated November 5, 2026. This policy explains shipping for orders placed with Orvenika.
Where we deliver
We currently offer delivery to the United States. Available methods and address eligibility appear at checkout.
Shipping charges in USD
- Standard: $5.99 when the discounted merchandise subtotal is below $50.
- Standard: free when the discounted merchandise subtotal is $50 or more.
- Expedited: $7.99 where offered at checkout. No guaranteed expedited arrival date is promised.
The free shipping threshold uses the merchandise subtotal after discounts, excluding shipping and taxes.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
These are planning estimates, not guaranteed arrival dates. Business days exclude weekends and public holidays affecting preparation or the carrier. Preparation and carrier transport are consecutive stages; the carrier window does not start when you place your order. Address questions, missing information, payment review, customs, weather and carrier disruptions can extend timing.
Tracking your delivery
When tracking is available, dispatch information is sent to the email associated with your order. Initial carrier scans can take time to appear. Contact us with your order number if tracking has not progressed or the planning window has passed.
Address changes and cancellations
Email us promptly before dispatch. We will check whether a change or cancellation can still be made; it cannot be guaranteed once preparation or carrier handoff has progressed. Please verify your full address before submitting payment.
Delays, loss and damage
For a delayed, missing, damaged or incorrectly delivered parcel, email your order number and available details. Retain packaging and photographs where helpful. We will investigate with the relevant delivery partner and discuss an appropriate resolution. Mandatory consumer rights remain unaffected.
Taxes and import charges
Any taxes collected by the store are shown at checkout. If a destination authority assesses duties or import charges separately, responsibility is determined by the checkout terms and applicable law. We do not promise that every shipment is free of such charges.
Returns
See our Return & Refund Policy before sending an item back. Return authorization is requested by email.