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ORVENIKA / CUSTOMER GUIDE

For product questions, order help and return requests, email service@orvenika.com.

Help us find the right answer

  • Product questions: include the product name and the feature you want to check.
  • Order support: include your order number and the email used at checkout.
  • Damage or an incorrect item: describe the issue and attach relevant photographs if available.
  • Returns: contact us before sending an item back so we can provide instructions.

Company and returns address

Guangzhou Qianyan Trading Co., Ltd.
Owner: Luo Bing
Room 1711, Zone B, No. 31 Yunshan Avenue, Huadu District, Guangzhou City, Guangdong Province, China

Please do not include full payment-card numbers, passwords or unnecessary identity documents in your message. Review our Return Policy before posting any return.

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