Contact us promptly
Email service@orvenika.com with your order number and the change you need. Please do not send complete payment card details. We will check the order's current status before confirming what is possible.
Address corrections
Provide the complete corrected address. A request is not accepted until we confirm it. Changes may be unavailable once preparation or dispatch has progressed, and carrier redirection is not guaranteed.
Cancellation requests
Request cancellation as soon as possible. If the order can still be stopped, we will confirm cancellation and the applicable refund. Once dispatched, use the return process where eligible.
Refunds and bank processing
Approved refunds return to the original payment method. Bank or payment provider processing can add time before funds appear. Your mandatory consumer rights remain unaffected.